Contact Hickory Ridge Village Water Restoration

What should you do before the crew gets to your Hickory Ridge Village home?

Safety comes first and stopping the water comes second. Everything after that can wait for the crew, so call as soon as the water is under control.

• Stay out of standing water that's touching outlets or extension cords, and keep kids and pets out of that room.
• For a leak at one fixture, close the small valve under the sink or behind the toilet. For anything bigger, use the main valve, which is usually in the basement near the meter.
• Water that rises out of a basement floor drain should be handled as contaminated, so stop running water in the house until the crew arrives.
• If water is coming in from outside after a storm, stay out of moving water and keep track of where it's entering so you can show the crew.
• After a hard freeze, check exterior walls and the garage for wet spots before you turn the water back on.
• Pick up anything that can wick water, like curtains touching the floor or boxes stored low. Small items are easiest to save if they come out early.
• The EPA's mold and moisture guide says water damaged areas and items should be dried within 24 to 48 hours to prevent mold growth, so it's worth calling as soon as the water is under control.
• Hold off on permanent repairs until you've read your policy. The claim tips from the Indiana Department of Insurance explain why.

What questions come up on the first call?

The first call takes a few minutes, and most of it is about where the water came from and how far it spread.

• What started it, if you know, like a burst pipe or rain coming in.
• Whether it's clean water from a supply line or water that came up from a drain.
• If anything stored in the basement is sitting in water.
• Whether this happened overnight or in the last hour.
• The age of the house, if you know it. Homes in Hickory Ridge Village date mostly from the 2000s to 2010s, and the decade tells the crew what kind of pipes to expect.
• The name of your insurance company, if you've already decided to file.
• Whether you were able to reach the breaker panel.

If you don't know some of these answers, say so and the crew will check them when they get to the house.

What should you expect when the crew shows up in Hickory Ridge Village?

They start where the water started, whether that's a supply line or a drain, and confirm it's stopped.

With the source stopped, they use moisture meters to find where the water spread inside walls and under floors, and the crew photographs each area for the photo report.

Our water restoration manager is IICRC certified. The IICRC publishes the S500 standard for water damage restoration and the S520 standard for mold remediation.

Once the damage is documented, someone walks you through it in plain terms, and the decision about insurance stays with you. Check your own policy for what it covers.

The drying plan follows the readings. Equipment stays until the meters show the materials are dry, and the crew checks progress along the way.

Which details about Hickory Ridge Village homes help the crew plan?

Most Hickory Ridge Village homes are newer, built in the 2000s to 2010s. Newer homes often have PEX supply lines, and leaks tend to start at appliance hoses or sump pumps. Around Hickory Ridge Village, two story homes are common. Foundations here range between full basements and crawl spaces, so let us know which one your house sits on. If your lot sits low, storm water and groundwater can come in through the foundation, so tell us if the water came from outside. Pipes in outside walls and unheated garages are the ones most likely to freeze here in January and February. If you're not sure about any of it, the crew will check when they arrive.

Where does the Hickory Ridge Village number take calls from?

This number covers Hickory Ridge Village and its neighborhoods, including these:

• Hickory Ridge Village Section 1 · built mostly in the 2000s, many with finished basements
• Hickory Ridge Village Section 3 · many with finished basements
• Stoney Pointe Village · many with finished basements
• Raintree at Hickory Stick · built mostly in the 2000s, most with basements

Calls from Sheffield Park, Glen Oaks Commons, Hunting Creek, Imperial Hills, Heron Ridge, Pleasant Creek, Innisbrooke and Featherstone come to us too. If you're not sure your street is in range, call and ask, and the person who answers will tell you whether a crew can get to you. For details on the work itself, see our page on water damage restoration and basement flooding.

What do callers in Hickory Ridge Village want to know first?